COMMON ALARM PROBLEMS & TROUBLESHOOTING
The most common alarm problems are:
1) Unknown flashing light on keypad
2) Unknown buzzing sound from keypad
3) System won't arm/disarm
4) Smoke alarm sounding
5) False alarm
Problem: flashing green light on keypad
Analysis: A flashing green power light may indicate a low system
battery or loss of electrical power. The flashing light may
also
be accompanied by buzzing from the alarm keypad.
Solution: Call our office (952.942.5320) for assistance.
Problem: A flashing red
light may indicate your system has been in alarm:
Solution: Either pressing the asterisk (*) key or
rearming/disarming the system clears the blinking red light.
If
the flashing light is on a fire zone, call our office for assistance.
Problem: unknown buzzing sound from
keypad
Analysis: Usually a buzzing sound from the keypad is associated
with a blinking green power light. This indicates a low battery condition or loss of AC
power. Other sources of constant keypad buzzing may indicate more serious system problems.
Solution: Call our office (952.942.5320) for assistance..
Problem: system won't arm
Analysis: You must have a green
"ready to arm" light before you can arm your system.
Solution: If this light is not lit, check your windows and doors
to make sure they are tightly closed.
If
you have a green "ready to arm" light, than maybe
you are not be entering the proper code sequence.
Problem: system won't disarm
Analysis: Improper disarming procedure
Solution: If your system did not take the security code, count to
ten then slowly reenter your code. Most of our systems
require
a ten second period to clear incorrect codes. If your system still does not disarm,
your system will go into
alarm
after the initial time delay period. Alarm codes are not given out over the telephone
without proper account
information.
Problem: smoke alarm sounding
NEVER DISMANTLE SMOKE DETECTORS.
Analysis: If sound is coming from the smoke detector itself, the smoke detector is
probably not part of the security system
and
are wired into the AC circuit.
Solution: You need to contact an
electrician to replace them.
Analysis: If the security system siren sounds
and you have a blinking fire light on the keypad, then you have a problem with
the
alarm system smoke detector.
Solution: If the smoke detector activated for no apparent reason, it is probably dirty and
needs to be cleaned by a
technician.
Call our office (952.942.5320) for assistance.
False alarm
If you have turned off your system within 30 seconds of the siren
sounding, your system has probably sent our monitoring facility an automatic cancellation
notice. We still recommend you call the monitoring facility to insure your cancellation
has been received. Whenever you call the monitoring facility, you must identify yourself
with your account number and passcode. Our personnel are not authorized to cancel any
alarms with authorities without proper identification.
The most common cause of false alarms is caused when buildings expand
and contract during relatively rapid outdoor temperature changes. Other common causes of
false alarms are insects nesting in motion detectors, especially in the fall, and dirty
smoke detectors. We consider all false alarms to be serious, but they may occur. If you
have repeated false alarms or suspect a problem with your system, please call for service.
We want to conserve
the efforts of our police and fire departments.
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